Accounts and cards
Setup, statements, limits and card controls.
Cards →Support
ONEO Personal Help Centre
Guides for accounts, cards, transfers, savings, investments, crypto, security, AIR and mobile products. Start with self-serve answers, then contact support when verified account action is needed.
Popular topics
Get the basics fast, then contact support when a verified account action is needed.
- Open and verify a personal account
- Freeze cards and replace devices
- Track transfers and payment failures
- Understand investing, crypto and mobile availability
- Use AIR safely and understand its limits
- Find market-specific fees, limits and eligibility details
Browse help by product
The right article depends on the product and the market where you use it.
Transfers
Recipient details, FX and tracking.
Transfers →
Security
Lost device, suspicious activity and safe habits.
Security →
Investing risk
Stocks, commodities and crypto basics.
Invest →
Support
Help Centre: help centre topics
ONEO Help Centre is built for help centre topics — onboarding, everyday use, controls and disclosures for this product, not a reused template from another page.
Self-serve
Resolve simple questions faster
Help articles are best for setup steps, definitions, eligibility, card controls and general product questions. Use them before contacting support when no account action is needed.
AIR can help find relevant articles, but official product terms still apply.
Support
Need a person?
Contact ONEO from the app for account-specific support. Public help pages cannot unlock, refund or modify accounts without verification.
Security, lost-device and suspicious activity issues should be escalated quickly through verified routes.
Important
Terms and local rules come first
Help content is general information. Product availability, fees, limits, risk warnings and support options vary by country, partner and verification tier.
Features, pricing, limits and corridors vary by market, partner availability, network coverage and identity verification.
Help Centre questions
The Help Centre should route users by product, urgency and risk level.
Where do I start?
Start with the product involved: accounts, cards, transfers, savings, investing, crypto, mobile or AIR. Each route has different terms and support boundaries.
Can articles unlock accounts?
No. Public help content can explain steps, but account-specific changes require verified support or secure app flows.
What if money is at risk?
Freeze cards, secure devices and contact verified support quickly. Security issues should not wait behind general browsing.
Security →Can AIR help search?
AIR can help find relevant guidance and explain product terms, but official terms and verified support remain the source of truth.
AIR →ONEO knowledge base
Help content should match the product mix
ONEO Personal combines accounts, Visa and Mastercard cards, multi-currency transfers, savings pots, rewards, security, investing, crypto, mobile products and AIR. The Help Centre needs enough depth for each product so users do not treat every question like a generic bank issue.
The strongest support experience is layered: self-serve articles for clear guidance, AIR for faster discovery and verified support for sensitive account actions.
Help Centre FAQs
Answers written for this product.
Help Centre focuses on help centre topics. Other ONEO pages cover other money jobs so this copy stays specific.
Customers whose routine needs help centre topics. Teams → Business; families → Kids; career seekers → Company.
Live fee, rate or eligibility. Marketing text is a summary only.
Higher limits or help centre topics often need deeper KYC/KYB. The app asks only when required.
Only if country flags and verification unlock it; otherwise it stays hidden.
FX, ATM, support or card finishes tied to Help Centre may change when you upgrade.
In-app chat with Help Centre selected, or the matching Help topic.
No. Partner terms and in-app legal text prevail for Help Centre.
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